December 26, 2011 by Gary Price
Title: Predicting Searcher Frustration Authors: Henry Feild, James Allan, Rosie Jones Date: 2010 Source: The Center for Intelligent Information Retrieval (CIIR) In: Proceedings of the 33rd Annual ACM SIGIR Conference (SIGIR 2010) Abstract: When search engine users have trouble finding information, they may become frustrated, possibly resulting in a bad experience (even if they are […]