November 30, 2020

New from OCLC Research: "On Virtual Face-work: An Ethnography of Communication Approach to a Live Chat Reference Interaction"

Direct to Full Text Article:
“On Virtual Face-work: An Ethnography of Communication Approach to a Live Chat Reference Interaction”
23 pages; PDF.

Authors:

Marie L. Radford
Gary P. Radford
Lynn Silipigni Connaway
Jocelyn A. DeAngelis

Source: The Library Quarterly 81.4, October 2011 (Made Available via OCLC Research)

Summary:

This article reports on a project using an ethnography of communication approach and Erving Goffman’s face-work concept to analyze a librarian user interaction. This approach has the potential to greatly increase the understanding of interpersonal dynamics in computer-mediated communication realms.

About Gary Price

Gary Price (gprice@mediasourceinc.com) is a librarian, writer, consultant, and frequent conference speaker based in the Washington D.C. metro area. Before launching INFOdocket, Price and Shirl Kennedy were the founders and senior editors at ResourceShelf and DocuTicker for 10 years. From 2006-2009 he was Director of Online Information Services at Ask.com, and is currently a contributing editor at Search Engine Land.

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