New from OCLC Research: "On Virtual Face-work: An Ethnography of Communication Approach to a Live Chat Reference Interaction"
Direct to Full Text Article:
“On Virtual Face-work: An Ethnography of Communication Approach to a Live Chat Reference Interaction”
23 pages; PDF.
Authors:
Marie L. Radford
Gary P. Radford
Lynn Silipigni Connaway
Jocelyn A. DeAngelis
Source: The Library Quarterly 81.4, October 2011 (Made Available via OCLC Research)
Summary:
This article reports on a project using an ethnography of communication approach and Erving Goffman’s face-work concept to analyze a librarian user interaction. This approach has the potential to greatly increase the understanding of interpersonal dynamics in computer-mediated communication realms.
About Gary Price
Gary Price (gprice@gmail.com) is a librarian, writer, consultant, and frequent conference speaker based in the Washington D.C. metro area. He earned his MLIS degree from Wayne State University in Detroit. Price has won several awards including the SLA Innovations in Technology Award and Alumnus of the Year from the Wayne St. University Library and Information Science Program. From 2006-2009 he was Director of Online Information Services at Ask.com. Gary is also the co-founder of infoDJ an innovation research consultancy supporting corporate product and business model teams with just-in-time fact and insight finding.
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