May 9, 2021

New from OCLC Research: "On Virtual Face-work: An Ethnography of Communication Approach to a Live Chat Reference Interaction"

Direct to Full Text Article: “On Virtual Face-work: An Ethnography of Communication Approach to a Live Chat Reference Interaction” 23 pages; PDF. Authors: Marie L. Radford Gary P. Radford Lynn Silipigni Connaway Jocelyn A. DeAngelis Source: The Library Quarterly 81.4, October 2011 (Made Available via OCLC Research) Summary: This article reports on a project using […]