New Search Tool Improves FOIA.gov User Experience
From the US Dept. of Justice:
FOIA.gov, the government’s central resource for information about the Freedom of Information Act (FOIA), was updated today with a new Search Tool that helps the public more quickly locate commonly requested information. This update reflects one of the most significant improvements to the site since the release of the National FOIA Portal in 2018 and fulfills one of the Department of Justice’s commitments made in the United States Fifth Open Government National Action Plan.
The Search Tool is designed to simplify the process of making FOIA requests and finding federal government documents. It can help a user connect with the right agency to make a request or find publicly available information quickly and easily. With over 100 agencies subject to FOIA and hundreds of FOIA offices, it can often be difficult for the public to find information efficiently. We developed the search tool after in-depth research and information gathering from agencies and public users to help identify the best solution. Through these efforts, we identified six topical areas that comprise the largest portion of FOIA requests. These “common topics” launch users into logic-based pathways that ask a series of questions to help get the user to the right place. Alternatively, users can enter their own search terms. The tool relies on a combination of logic and machine learning to provide a user with publicly available documents and/or a suggestion of where to request information. Click here to learn more about how the Search Tool works.
As part of this update, the FOIA.gov homepage was also refreshed to provide clear options for a user to start their FOIA journey. There are now three buttons allowing users to: learn about the FOIA process, access the new search tool, or start a request with a specific agency. The agency search functionality, while now on a new page, continues to provide quick access to agency mission information, contact information, and the option to submit a FOIA request directly from FOIA.gov.
We are currently in phase one of a multi-phase project, and we will make improvements to the FOIA search tool to make it more efficient and user-friendly. As users interact with the search tool, we will use data analytics to better understand how the tool is being used and the quality of the results provided. Through these efforts, we will adjust and improve the tool to enhance the quality of the results. We also welcome your feedback. Please email National.FOIAPortal@usdoj.gov to provide input on the common topics or the results generated by the machine-learning models. Your input will be invaluable as we continue to improve the search tool to best serve the public.
See Also: Media Coverage via FedScoop
About Gary Price
Gary Price (email@example.com) is a librarian, writer, consultant, and frequent conference speaker based in the Washington D.C. metro area. He earned his MLIS degree from Wayne State University in Detroit. Price has won several awards including the SLA Innovations in Technology Award and Alumnus of the Year from the Wayne St. University Library and Information Science Program. From 2006-2009 he was Director of Online Information Services at Ask.com.