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March 20, 2023 by Gary Price

Journal Article: “Services to Mobile Users: The Best Practice from the Top-Visited Public Libraries in the US”

March 20, 2023 by Gary Price

The article linked below was published today by Information Technology and Libraries (ITAL).

Title

Services to Mobile Users: The Best Practice from the Top-Visited Public Libraries in the US

Authors

Yan Quan Liu
Southern Connecticut State University
Tianjin University of Technology

Sarah Lewis
Connecticut State University

Source

Information Technology and Libraries (ITAL)
42(1); 2023

DOI: 10.6017/ital.v42i1.15143

Abstract

Libraries are adapting to the changing times by providing mobile services. One hundred fifty-one libraries were chosen based on circulation, with at least one library or library system from each state, to explore the diverse services provided to mobile users across the United States. According to the data, mobile apps, mobile reference services, mobile library catalogs, and mobile printing are among public libraries’ most-frequently offered services, as determined by mobile visits, content analysis, and librarian survey responses. Every library examined had at least one mobile website, mobile catalog, mobile app, or webpage adapted for a mobile device. Following the COVID-19 outbreak, services such as mobile renewal, subscriber database access, mobile reservations, and the ability to interact with a librarian were expanded to allow better communication with customers—all from the comfort and safety of their own homes. Libraries are continually looking for innovative methods to assist their mobile customers as the world changes.

Source: 10.6017/ital.v42i1.15143

Direct to Full Text Article
25 pages; PDF.

Filed under: Data Files, Libraries, News, Patrons and Users, Public Libraries

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About Gary Price

Gary Price (gprice@gmail.com) is a librarian, writer, consultant, and frequent conference speaker based in the Washington D.C. metro area. He earned his MLIS degree from Wayne State University in Detroit. Price has won several awards including the SLA Innovations in Technology Award and Alumnus of the Year from the Wayne St. University Library and Information Science Program. From 2006-2009 he was Director of Online Information Services at Ask.com.

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