Jiajing Liu School of Information Management, Nanjing University, Nanjing, China
Honglei Lia Sun School of Information Management, Nanjing University, Nanjing, China
Jianming Zheng School of Information Management, Nanjing University, Nanjing, China
Source
Library and Information Science Research Volume 45, Issue 1, January 2023
DOI: 10.1016/j.lisr.2022.101223
Abstract
Mobile health services are a new direction for public libraries development. However, it is unclear which factors affect users’ intention to use the mobile health services of public libraries (MHSPL). Integrating the unified theory of acceptance and use of technology theory along with trust and privacy concerns. This study proposes a conceptual model to investigate factors that affect users’ intention to use MHSPL. The conceptual model is empirically examined, and the hypotheses are tested using a survey sample (N = 415). The findings indicate that users’ intention to use MHSPL is directly influenced by performance expectancy, effort expectancy, and trust. Trust also mediated users’ intention to use MHSPL, leading to an indirect effect of social influence and privacy concerns. Additionally, people with different experiences using MHSPL have significant differences in their intention to use MHSPL. These findings contribute to a deeper understanding of users’ behavior of MHSPL and can help facilitate and improve health services provided by public libraries.
The mobile health services of public libraries user intention (MHSPL-UI) model. Source: 10.1016/j.lisr.2022.101223
Gary Price (gprice@gmail.com) is a librarian, writer, consultant, and frequent conference speaker based in the Washington D.C. metro area.
He earned his MLIS degree from Wayne State University in Detroit.
Price has won several awards including the SLA Innovations in Technology Award and Alumnus of the Year from the Wayne St. University Library and Information Science Program. From 2006-2009 he was Director of Online Information Services at Ask.com.
