Journal Article: “Job Stories: A Creative Tool for Library Service Design and Assessment”

The article linked below was published yesterday by The Journal of Creative Library Practice.

Title

Job Stories: A Creative Tool for Library Service Design and Assessment

Authors

By Taylor Moorman
Montana State University Library

Scott W.H. Young
Montana State University Library

Source

The Journal of Creative Library Practice
March 9, 2022

Abstract

A job story tells the tale of a user, a task to be completed, and the service used to accomplish that task. The job story can be a helpful design tool for understanding users and improving a service. This method draws from the traditions of agile design, user experience, and service design, and it is now beginning to enter the practice of library and information science. In this article, we introduce the job story for library practitioners. We begin by locating the job story within its wider context of service design tools. We then describe our own experience in creating a job story about a service in our library, including our motivations, process, and results. We conclude with steps for creating your own job story.

Direct to Full Text Article

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