May 22, 2022

OCLC Research Briefing: “New Model Library: Pandemic Effects and Library Directions”

New Model Library: Pandemic Effects and Library Directions was published today (October 28, 2021) by OCLC Research.

The report was written by: Lynn Silipigni Connaway, Ixchel M. Faniel, Brittany Brannon, Joanne Cantrell, Christopher Cyr, Brooke Doyle, Peggy Gallagher, Kem Lang, Brian Lavoie, Janet Mason, and Titia van der Werf.


New Model Library: Pandemic Effects and Library Directions


OCLC Research
DOI: 10.25333/2d1r-f907
October 28, 2021

From the Description

The COVID-19 pandemic impacted libraries of all types around the world, requiring library leaders to respond to rapidly shifting community and institutional needs. OCLC Research interviewed 29 library leaders from 11 countries to capture their experiences during the pandemic and understand what they envision for their libraries moving forward. We describe these transformations—how leaders strategically adapted to meet evolving needs and expectations—as movements toward a New Model Library.

With a foreword from Janice Welburn, this high-level briefing synthesizes findings and recommendations within the context of work experiences, collections experiences, and engagement experiences. And within each of these contexts, it identifies New Model Library transformations occurring because of four areas of impact:

  • Agility
  • Collaboration
  • Virtualization
  • Space

The resulting framework can help you and your library find common ground with peers and identify new ideas and directions for your strategic planning. We hope you find this foundation useful as a way to share your own experiences and ideas for your New Model Library.

Direct to Full Text Report (U.S. Letter Version)
41 pages; PDF.

Direct to Full Text Report (A4 Version)
41 pages; PDF.

About Gary Price

Gary Price ( is a librarian, writer, consultant, and frequent conference speaker based in the Washington D.C. metro area. Before launching INFOdocket, Price and Shirl Kennedy were the founders and senior editors at ResourceShelf and DocuTicker for 10 years. From 2006-2009 he was Director of Online Information Services at, and is currently a contributing editor at Search Engine Land.