The article linked to below was recently published by Library Leadership and Management.
Brigham Young University
Library Leadership and Management
Vol. 35 No. 1 (2020)
Assessment in libraries is an essential part of managing library resources to meet the needs of patrons and stakeholders. This paper discusses the advantages and disadvantages of two assessment devices—surveys and interviews—in particular as they apply to libraries.
Direct to Full Text Article
12 pages; PDF.