From NBC Connecticut:
Connecticut librarians can find themselves on the front lines of a community’s biggest challenges. From mental illness and drug use to poverty and crime, the life of a librarian may not be as easy – or as safe – as some might think.
NBC Connecticut Investigates obtained records from police departments across the state which showed there were thousands of calls for service to local libraries over the last two years.
“It’s kind of psychological self-defense,” said Steve Albrecht, a former San Diego police officer and author on the topic of library security. He said dealing with problem patrons is a growing part of a library employee’s job.