May 21, 2022

Virtual Reference: Springshare Acquires QuestionPoint From OCLC

From OCLC:

OCLC and Springshare have signed an agreement to transfer the QuestionPoint 24/7 Reference Cooperative and all active QuestionPoint subscriptions to Springshare.


Through this acquisition, Springshare will extend its LibAnswers virtual reference software to include the comprehensive QuestionPoint library reference cooperative with 24/7 coverage.


Springshare has committed to further invest in enhancing the Cooperative by hiring more co-op librarian staffers, providing additional training to the co-op librarians, and devising more effective workflows to share knowledge and information between co-op librarians and local admins.


Current QuestionPoint subscribers will maintain uninterrupted use of QuestionPoint while Springshare completes software upgrades to its LibAnswers platform to integrate the 24/7 library reference cooperative. Once the changes are completed, all current QuestionPoint subscribers will move to LibAnswers.

Learn More, Read the Complete Announcement

See Also: Springshare Acquisition Announcement

Additional Resources

FAQs Available From Springshare and OCLC

About Gary Price

Gary Price ( is a librarian, writer, consultant, and frequent conference speaker based in the Washington D.C. metro area. Before launching INFOdocket, Price and Shirl Kennedy were the founders and senior editors at ResourceShelf and DocuTicker for 10 years. From 2006-2009 he was Director of Online Information Services at, and is currently a contributing editor at Search Engine Land.