Some recent library user research we conducted in partnership with the Worthington Libraries in Ohio suggests that these criticisms of the Forbes piece [the one that was taken down*] don’t go far enough. Not only isn’t Amazon a replacement for libraries, but our statistical models indicate that library use supports commercial book sales as well as other social and retail activities.
For this study, we partnered with the public library in Worthington, Ohio, USA. They are undertaking a strategic planning process and asked if we could partner in designing some user-behavior studies. These data come from working with them, and we’re very grateful that they’re OK with us sharing it widely.
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* The Forbes article is available via Wayback Machine