November 18, 2019

Research Article: “Evolving and Enduring Patterns Surrounding Student Usage and Perceptions of Academic Library Reference Services” (Preprint)

The following article (preprint) is scheduled for final publication int the May 2019 issue of College and Research Libraries (C&RL).

Title

Evolving and Enduring Patterns Surrounding Student Usage and Perceptions of Academic Library Reference Services

Authors

Jodi Jameson
University of Toledo

Gerald Natal
University of Toledo

John Napp
University of Toledo

Source

ACRL Website

Abstract

This descriptive study analyzes results from an 18-item survey which assessed students’ usage and perceptions of library reference services at a comprehensive public metropolitan university. Among 235 surveys completed between November 2016 and January 2017, the majority of respondents represented the “Generation Z” population of college students, 18 to 24 years of age. Quantitative and qualitative findings revealed patterns of reference service usage, perceptions of librarians, and barriers and facilitators to seeking help from a librarian. These findings can inform decision-making to improve marketing and outreach to students regarding general reference services, reference models, and liaison roles.

Direct to Full Text Article
33 pages; PDF.

Gary Price About Gary Price

Gary Price (gprice@mediasourceinc.com) is a librarian, writer, consultant, and frequent conference speaker based in the Washington D.C. metro area. Before launching INFOdocket, Price and Shirl Kennedy were the founders and senior editors at ResourceShelf and DocuTicker for 10 years. From 2006-2009 he was Director of Online Information Services at Ask.com, and is currently a contributing editor at Search Engine Land.

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