Research Article: “Evolving and Enduring Patterns Surrounding Student Usage and Perceptions of Academic Library Reference Services” (Preprint)
The following article (preprint) is scheduled for final publication int the May 2019 issue of College and Research Libraries (C&RL).
Title
Evolving and Enduring Patterns Surrounding Student Usage and Perceptions of Academic Library Reference Services
Authors
Jodi Jameson
University of Toledo
Gerald Natal
University of Toledo
John Napp
University of Toledo
Source
ACRL Website
Abstract
This descriptive study analyzes results from an 18-item survey which assessed students’ usage and perceptions of library reference services at a comprehensive public metropolitan university. Among 235 surveys completed between November 2016 and January 2017, the majority of respondents represented the “Generation Z” population of college students, 18 to 24 years of age. Quantitative and qualitative findings revealed patterns of reference service usage, perceptions of librarians, and barriers and facilitators to seeking help from a librarian. These findings can inform decision-making to improve marketing and outreach to students regarding general reference services, reference models, and liaison roles.
Direct to Full Text Article
33 pages; PDF.
Filed under: Academic Libraries, Associations and Organizations, Libraries, News
About Gary Price
Gary Price (gprice@gmail.com) is a librarian, writer, consultant, and frequent conference speaker based in the Washington D.C. metro area. He earned his MLIS degree from Wayne State University in Detroit. Price has won several awards including the SLA Innovations in Technology Award and Alumnus of the Year from the Wayne St. University Library and Information Science Program. From 2006-2009 he was Director of Online Information Services at Ask.com. Gary is also the co-founder of infoDJ an innovation research consultancy supporting corporate product and business model teams with just-in-time fact and insight finding.
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