May 24, 2022

CBC: “Drunk, Abusive Customers Prompt Security to Increase at Calgary’s Nicholls Family Library” (Located Inside Train Station)

From the CBC:

Calgary’s first library branch in a C-Train station is proving a security challenge, as staff and management try to reduce the number of incidents at the Westbrook LRT station branch.

When the Nicholls Family Library opened in the Westbrook LRT station 17 months ago, it was hailed as the way of the future — a new partnership between the Calgary Public Library and Calgary Transit.


“You’re going to have that number of people who are at the fringes of the community, and we have to become more adept at working, managing those folks,” said Bill Ptacek, the CEO of the Calgary Public Library.


The Calgary Public Library spent $641,640 on security in 2016. They’ve budgeted $692,133 this year.

“Rather than sit back and let things happen, we decided that we’re going to be more proactive,” said Ptacek.

Read the Complete Article

See Also: Learn More About the Nicholls Family Library

About Gary Price

Gary Price ( is a librarian, writer, consultant, and frequent conference speaker based in the Washington D.C. metro area. Before launching INFOdocket, Price and Shirl Kennedy were the founders and senior editors at ResourceShelf and DocuTicker for 10 years. From 2006-2009 he was Director of Online Information Services at, and is currently a contributing editor at Search Engine Land.