June 23, 2021

Conference Paper: “Make New Friends, But Keep The Old: Introducing Digital Innovation Services at the Toronto Public Library”

The following paper will be presented at the IFLA World Library and Information Congress 2016 taking place August 3-19, 2016 in Columbus, OH.

Title

Make New Friends, But Keep The Old: Introducing Digital Innovation Services at the Toronto Public Library

Author

Jonathan Demers
Toronto Public Library

Source

IFLA.org

Abstract

Toronto Public Library has embarked on a significant series of organizational, operational, and service delivery changes to offer more technology based services to customers, while maintaining traditional public library services. This paper explores three approaches to staff roles, branch design, and user education that have been successfully introduced in the last two years. The introduction of 3D printing and design services in 2014 at the Toronto Reference Library have been expanded to include mid-sized neighbourhood branches as well as mobile Pop-Up Learning Labs. The role of partnerships with the maker communities and technology companies can be applied to other public libraries.

Direct to Full Text Paper (9 pages; PDF)

Some of the IFLA 2016 Papers We’ve Shared on infoDOCKET
More to Come

About Gary Price

Gary Price (gprice@mediasourceinc.com) is a librarian, writer, consultant, and frequent conference speaker based in the Washington D.C. metro area. Before launching INFOdocket, Price and Shirl Kennedy were the founders and senior editors at ResourceShelf and DocuTicker for 10 years. From 2006-2009 he was Director of Online Information Services at Ask.com, and is currently a contributing editor at Search Engine Land.

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