May 28, 2022

New Article: “Lessons Learned: Primo Usability Study”

The following article was published today in the latest issue of Information Technology and Libraries (ITAL) published by LITA (Library and Information Technology Association).


Lessons Learned: Primo Usability Study


Kelsey Renee Brett
University of Houston

Ashley Lierman
University of Houston

Cherie Turner
University of Houston


Information Technology and Libraries (ITAL)
Vol 35, No 1 (2016)


The University of Houston Libraries implemented Primo as the primary search option on the library website in May 2014. In May 2015, the Libraries released a redesigned interface to improve user experience with the tool. The Libraries took a user-centered approach to redesigning the Primo interface, conducting a “think-aloud” usability test to gather user feedback and identify needed improvements. This article describes the method and findings from the usability study, the changes that were made to the Primo interface as a result, and implications for discovery-system vendor relations and library instruction.

Direct to Full Text Article (19 pages; PDF)

About Gary Price

Gary Price ( is a librarian, writer, consultant, and frequent conference speaker based in the Washington D.C. metro area. Before launching INFOdocket, Price and Shirl Kennedy were the founders and senior editors at ResourceShelf and DocuTicker for 10 years. From 2006-2009 he was Director of Online Information Services at, and is currently a contributing editor at Search Engine Land.