January 19, 2022

Full Text Article: “Information Overload: The Differences That Age Makes”

Note: infoDOCKET would once again like to thank the team at SAGE for opening up their paywall and allowing infoDOCKET to provide free, full text access to a journal article we selected and have linked below.

Thid article was recently made available via the SAGE OnlineFirst program and will appear in print in an upcoming issue of the Journal of Information Science.

Simply click the link below and you’ll be taken direct to the full text. A link is also provided to grab a PDF version of the article. The article will be available for free via the URL below for the next month.


Information Overload: The Differences That Age Makes


Jennifer C Benselin
Loughborough University, UK

Gillian Ragsdell
Loughborough University, UK


Journal of Librarianship and Information Science
OnlineFirst (January 18, 2015)


Information overload has long been studied as a phenomenon that causes problems at the personal, social and organisational level. This study investigates overload from a new angle, that of the influence of age on perceptions of information overload. A combination of questionnaires, interviews and diaries were used to gain insight into people’s perceptions towards information overload.

It was found that people of all ages suffer from information overload but young people are primarily affected by information literacy levels while older people are affected by technology.

There was evidence of a link between age and technology use. A link was also found between job role and information overload and the impact technology has had on the quantity of information available. This research will benefit anyone, either individually or within an organisation, looking for ways to combat information overload. It identifies the influence of age on various factors and recommends actions that may be taken to reduce information overload. In particular, recommendations were made for further training in technology and information literacy.

The paper is based on an approach not seen before in the literature as it investigates the effects of age on information overload by seeking to understand how perceptions towards information overload may differ between different age groups. It is anticipated that this paper will trigger further studies that could focus on the effect of job role on information overload and the likelihood of information addiction becoming a future concern.

Direct to Full Text Article

About Gary Price

Gary Price (gprice@mediasourceinc.com) is a librarian, writer, consultant, and frequent conference speaker based in the Washington D.C. metro area. Before launching INFOdocket, Price and Shirl Kennedy were the founders and senior editors at ResourceShelf and DocuTicker for 10 years. From 2006-2009 he was Director of Online Information Services at Ask.com, and is currently a contributing editor at Search Engine Land.