May 28, 2022

New Article: “Working With, Not For: Confronting the Us vs Them Mindset Between Information Services and Access Services in a Major Urban Library System”

The following full-text article appears in the new issue of Oregon Library Association Quarterly (OLAQ), Volume 20, Number 3 (2014).


Working With, Not For: Confronting the Us vs Them mindset between Information Services and Access Services in a Major Urban Library System


Angela Weyrens
Access Services Administrator, Central Library, Multnomah County Library


Oregon Library Association Quarterly (OLAQ)
Volume 20, Number 3 (2014).

From the Article:

Public library work has changed so much in the past 20 years. Stable funding is no longer assumed. The pressure is always on to do more with less. The pervasiveness of the Internet and Google have changed the way patrons think of and use us. The work of IS [Information Service] has moved from that of gatekeeping experts to that of trusted guides and facilitators. The work of AS [Access Services] has become more inclusive of many direct customer interactions. Both work groups have moved to more lateral positions on the patron usage map. All of these things and more have helped us become more cooperative, more collaborative, more collegial, and even just more aware of each other.

Working better together in these ways will ensure that the only people we feel like we are working for are our patrons.

Direct to Full Text Article (6 pages; PDF)

About Gary Price

Gary Price ( is a librarian, writer, consultant, and frequent conference speaker based in the Washington D.C. metro area. Before launching INFOdocket, Price and Shirl Kennedy were the founders and senior editors at ResourceShelf and DocuTicker for 10 years. From 2006-2009 he was Director of Online Information Services at, and is currently a contributing editor at Search Engine Land.