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December 18, 2013 by Gary Price

New Research Article: Costs of and Benefits Resulting from Public Library E-Government Service Provision”

December 18, 2013 by Gary Price

The following full text article was published in the December 2013 (Vol 18, No 12) issue of First Monday.

Title

Costs of and benefits resulting from public library e-government service provision: Findings and future directions from an exploratory study

Authors

Lauren H. Mandel
University of Rhode Island 
Charles R. McClure
Florida State University
Debra Guenther
Florida State University
Laura I. Spears
Florida State University

Source

First Monday 
December 2013
Vol 18, No 12

Abstract

As the public trusts the library to provide access and support to use computers and the Internet, much of the burden of e–government service provision has shifted from government agencies to public libraries.
This unfunded mandate contributes to libraries’ financial burdens in a time of radical public library funding cuts.
Public libraries need to be able to identify the precise costs of this service provision, as well as its benefits, in order to justify additional financial or other resources to support these services, especially high–speed broadband connections to facilitate access to and use of e–government services.
This paper present the findings of an exploratory study designed to identify the range of costs Indiana public libraries incur in their provision of e–government services, as well as the benefits of that service provision.
The multi–method research design employed in this study offers one possible approach by which other states might develop a comprehensive perspective, including costs, of their public libraries’ e–government service provision.

Direct to Full Text Article

Filed under: Funding, Journal Articles, Libraries, News, Public Libraries

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About Gary Price

Gary Price (gprice@gmail.com) is a librarian, writer, consultant, and frequent conference speaker based in the Washington D.C. metro area. He earned his MLIS degree from Wayne State University in Detroit. Price has won several awards including the SLA Innovations in Technology Award and Alumnus of the Year from the Wayne St. University Library and Information Science Program. From 2006-2009 he was Director of Online Information Services at Ask.com. Gary is also the co-founder of infoDJ an innovation research consultancy supporting corporate product and business model teams with just-in-time fact and insight finding.

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