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October 22, 2013 by Gary Price

Why Did Northwestern’s University Library Have to Put Mac Charger Loan Service on Hold?

October 22, 2013 by Gary Price

The last laptop charger that was available to University Library users was broken last week.
What happened to the other chargers? Where did they go?
Some sad and disappointing news from Evanston.
From The Daily Northwestern (Student Newspaper):

The library began loaning out chargers last year in an endeavor supported by more than $1,000 from the Associated Student Government project funding pool. Since then, however, the chargers have either come back broken or ended up missing, circulation services supervisor Alice Tippit said.
[Clip]
In the spring, the circulation desk received broken chargers whose bar codes had been replaced with those of other chargers, Tippit said. After this happened multiple times during the Reading Period following Spring Quarter, Tippit said she realized the initial theft was not an isolated incident. Three chargers ended up missing in this manner, she said. She added two others were never returned and two were broken.
“People noticed it would be easy to trick us and put a charger in there that is broken,” Tippit said. “That happened three times, which I find shocking when someone does something like that.”
Since circulation desk staff members noticed some students were replacing the library’s chargers with broken ones, they began marking the chargers with pen.

Read the Complete Report (via Daily Northwestern)

Filed under: Academic Libraries, Funding, Libraries, News, Patrons and Users

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About Gary Price

Gary Price (gprice@gmail.com) is a librarian, writer, consultant, and frequent conference speaker based in the Washington D.C. metro area. He earned his MLIS degree from Wayne State University in Detroit. Price has won several awards including the SLA Innovations in Technology Award and Alumnus of the Year from the Wayne St. University Library and Information Science Program. From 2006-2009 he was Director of Online Information Services at Ask.com. Gary is also the co-founder of infoDJ an innovation research consultancy supporting corporate product and business model teams with just-in-time fact and insight finding.

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