New Research Article: “Web-Scale Search and Virtual Reference Service: How Summon Is Impacting Reference Question Complexity and Reference Service Delivery”
The following article appears in Vol. 18, No. 1 (2013) issue of Internet Reference Services Quarterly (IRSQ) published by Routledge and available electronically via Taylor and Francis.
IRSQ is a subscription-based publication.
However, the following article is available free, full text to all.
Royal Roads University,
Victoria, British Columbia
Internet Reference Services Quarterly
Web-scale discovery tools like Summon are becoming the norm at academic libraries across North America. How much do these tools simplify discovery? What changes do they bring to the provision of reference service? At Royal Roads University, where most students complete graduate degrees through distance study, I applied the READ scale to reference questions received by email in the year before and the two years after we adopted Summon. Comparing the questions over time, and analyzing reference statistics, I reﬂect on changes brought on by discovery layers and what they mean for the future.
About Gary Price
Gary Price (firstname.lastname@example.org) is a librarian, writer, consultant, and frequent conference speaker based in the Washington D.C. metro area. He earned his MLIS degree from Wayne State University in Detroit. Price has won several awards including the SLA Innovations in Technology Award and Alumnus of the Year from the Wayne St. University Library and Information Science Program. From 2006-2009 he was Director of Online Information Services at Ask.com.