November 28, 2020

Illinois State Library Launches Text-A-Librarian Service

Direct to Text-A-Librarian Service

From the AP:

The texting program is intended for simple, quick reference questions, up to 160 characters, that can be answered with a brief response.

Secretary of State and State Librarian Jesse White says the new texting service offers another way to meet patrons’ information needs. The state library already offers reference and information services in person, by e-mail, telephone or fax.

From the Official Announcement:

Each year our reference librarians answer approximately 8,000 questions.  Many of the inquiries are in-depth questions asked by state employees. The “Text a Librarian” service is available Monday through Friday from 8 a.m. to 4:30 p.m.

Each year our reference librarians answer approximately 8,000 questions.  Many of the inquiries are in-depth questions asked by state employees. The “Text a Librarian” service is available Monday through Friday from 8 a.m. to 4:30 p.m. Although the State Library does not charge for this service, message and data rates from the patron’s service carrier may apply.

Direct to Text-A-Librarian Service

 

 

About Gary Price

Gary Price (gprice@mediasourceinc.com) is a librarian, writer, consultant, and frequent conference speaker based in the Washington D.C. metro area. Before launching INFOdocket, Price and Shirl Kennedy were the founders and senior editors at ResourceShelf and DocuTicker for 10 years. From 2006-2009 he was Director of Online Information Services at Ask.com, and is currently a contributing editor at Search Engine Land.

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