January 20, 2022

Digital Reference User Stats at U. of California Libraries + QuestionPoint Qwidget to Central Version of Melvyl

From CDLINFO News:

Students have been able to chat with a librarian any time, any place from the campus interfaces of WorldCat Local (WCL) Melvyl since May 2010.  As of Wednesday, August 17, 2011 patrons will also see the “chat with a librarian” Qwidget in the central version of Melvyl (http://melvyl.worldcat.org).

The UC Heads of Public Services (HOPS) Digital Reference Common Interest Group (CIG) has been the driving force behind UC’s 24/7 Digital Reference service, which began as a pilot in November 2006.  In its first year as an official program begun by a few UC campuses, UC librarians answered 5,825 questions, with additional campuses joining the program as they were ready.   By fiscal year 2010/2011, UC logged in 24,660 sessions.  A trusty 3.5% of our night-owl students asked questions between midnight and 4:00 AM!  This year 13% of QuestionPoint queries were initiated from within the Melvyl interfaces, making it an important starting point for reference questions.

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About Gary Price

Gary Price (gprice@mediasourceinc.com) is a librarian, writer, consultant, and frequent conference speaker based in the Washington D.C. metro area. Before launching INFOdocket, Price and Shirl Kennedy were the founders and senior editors at ResourceShelf and DocuTicker for 10 years. From 2006-2009 he was Director of Online Information Services at Ask.com, and is currently a contributing editor at Search Engine Land.