This paper will be presented at the World Library and Information Congress: 77th IFLA General Conference and Assembly in San Juan on August 16, 2011.
Author: Maija Berndtson
Helsinki City Library
From the Abstract:
Public libraries are threatened. At least we can feel so when we look at the changing surrounding in which more and more information is available on the net and people can download music, films and even books. In this paper I do not concentrate on the threats, however. With some new library models which I see as progressive I try to find out some more general conclusions for the future of libraries. My conclusions are among other things: look at people´s lives not at your services, be customer-oriented instead of being system-oriented, realize that the focus of library service is moving from transactions to relations, emphasize that libraries are social places and living organisms. Realize that we are facing a paradigm shift which confuses both our staff and our users. But if we as librarians are able to rethink, remodel and renew the libraries, so believe it or not I would even say that libraries can head for The Golden Age in their history.
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