July 28, 2014

Ohio: Columbus Metropolitan Library Launches Automatic Renewals For Non-Digital Items

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From the CML:

Columbus Metropolitan Library (CML) is unveiling a new feature that makes manually renewing books, CDs and DVDs a thing of the past. As of May 1, any non-digital item checked out at a CML location will be renewed automatically at the end of its lending period.

There are a few exceptions. Items won’t be renewed if:

  • Another customer places a reserve on that item
  • The item has reached its maximum number of renewals (10 for CML items)
  • The customer’s account has accrued $10.01 or more in fines

“We are taking customer service to a new level by providing the convenience of auto-renewal,” said CML CEO Patrick Losinski. “Auto-renewal not only makes it easier for our customers to keep items they enjoy, but also minimizes the potential for overdue fines.”

Customers will not be notified that their item has been automatically renewed. They will be alerted with the standard notice, however, when the item is due back.

Items on loan to CML customers from Central Library Consortium (CLC) member libraries are included in this service, but are subject to the renewal policies of the individual library. For example, items from Grandview Heights Public Library can only be renewed three times, rather than CML’s 10 times, because that is Grandview Heights’ policy.

See Also:  VIDEO: Patrick Losinski, CEO, Columbus Metropolitan Library, Speaks to Librarians in New Zealand

share save 171 16 Ohio: Columbus Metropolitan Library Launches Automatic Renewals For Non Digital Items
Gary Price About Gary Price

Gary Price (gprice@mediasourceinc.com) is a librarian, writer, consultant, and frequent conference speaker based in the Washington D.C. metro area. Before launching INFOdocket, Price and Shirl Kennedy were the founders and senior editors at ResourceShelf and DocuTicker for 10 years. From 2006-2009 he was Director of Online Information Services at Ask.com, and is currently a contributing editor at Search Engine Land.