Source The Journal of Academic Librarianship Volume 50, Issue 5, September 2024, 102942
DOI: 10.1016/j.acalib.2024.102942
Abstract
This study investigates the ability of voice assistants and generative AI tools to respond to reference questions traditionally received by academic librarians. The authors created a sample of 25 questions based on queries received on the virtual reference service at their institution. They then created a rubric to evaluate the quality of the answers that the AI powered tools provided. The authors determined that the tools understand reference questions well and provide relevant answers but that the quality of the references provided, and the accuracy of the answers can be lacking. They suggest that more research needs to be done to understand the place of AI powered tools in reference services.
Gary Price (gprice@gmail.com) is a librarian, writer, consultant, and frequent conference speaker based in the Washington D.C. metro area.
He earned his MLIS degree from Wayne State University in Detroit.
Price has won several awards including the SLA Innovations in Technology Award and Alumnus of the Year from the Wayne St. University Library and Information Science Program. From 2006-2009 he was Director of Online Information Services at Ask.com.
