Research Tools: US Department of Transportation Launches New Dashboard to Help Air Travelers Know Their Rights When They Experience Flight Disruptions Caused by Airlines

From the US Dept. of Transportation:

The dashboard provides air travelers a one-stop location to obtain information on the services and amenities they should receive from airlines if they experience delays or cancellations that are caused by something within the airline’s control like a mechanical or staffing issue. The dashboard also provides a clear comparison of amenities the airlines have committed to provide, which will assist consumers when deciding which airline to fly. The creation of this new tool is one of the many steps the Department is taking to improve customer service provided to travelers. The Department will hold airlines accountable if they fail to provide the promised services. The Department has also provided direct links to airlines’ customer service plans on its Aviation Consumer Protection website.

Direct to Complete US DOT Announcement

Direct to New Dashboard

Filed under: Dashboards, News