September 23, 2021

Journal Article: “Analyzing Service Divide in Academic Libraries for Better Serving Disabled Patrons Using Assistive Technologies”

The following article was recently published by College & Research Libraries.

Title

Analyzing Service Divide in Academic Libraries for Better Serving Disabled Patrons Using Assistive Technologies

Authors

Devendra Potnis
University of Tennessee, Knoxville

Kevin Mallary
Western Carolina University

Source

College & Research Libraries
Vol 82, No 6 (2021)
DOI: 10.5860/crl.82.6.879

Abstract

Academic libraries invest thousands of dollars in assistive technologies (AT) for enhancing the delivery of information services to disabled patrons. However, offering AT might not result in their use by the patrons who need them, thereby leading to a service divide. The analysis of qualitative responses, including more than 1,400 quotations, elicited from academic library administrators and librarians in 186 public universities across the United States, reveals that academic libraries encounter 51 challenges related to the knowledge and skills of librarians, hardware and software concerns, institutional factors, finances, and external actors, when serving disabled patrons with AT. Finally, the researchers propose 15 solutions for bridging this service divide.

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About Gary Price

Gary Price (gprice@mediasourceinc.com) is a librarian, writer, consultant, and frequent conference speaker based in the Washington D.C. metro area. Before launching INFOdocket, Price and Shirl Kennedy were the founders and senior editors at ResourceShelf and DocuTicker for 10 years. From 2006-2009 he was Director of Online Information Services at Ask.com, and is currently a contributing editor at Search Engine Land.

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