Report From Tempe: “How Arizona State University Libraries Have Pivoted Operations During COVID-19”
From The State Press:
Britt Lewis, communications specialist for the ASU Library, said many services were still available and were never truly “shut down.”
“When ASU made the switch to online-only instruction last spring, the library made many service adjustments in order for students and faculty to get the necessary support and resources,” Lewis wrote in an email. “For example, we extended the hours of our online chat service and found ways to safely provide a daily ‘curbside pickup’ of physical library materials for students, faculty and staff at Hayden Library.”
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Christina Peck, communications and outreach program coordinator for the ASU Library, also works on the chat lines for Ask a Librarian.
Peck said while the service has always existed, the number of students using the service increased during the pandemic, especially in the evenings.
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About Gary Price
Gary Price (gprice@gmail.com) is a librarian, writer, consultant, and frequent conference speaker based in the Washington D.C. metro area. He earned his MLIS degree from Wayne State University in Detroit. Price has won several awards including the SLA Innovations in Technology Award and Alumnus of the Year from the Wayne St. University Library and Information Science Program. From 2006-2009 he was Director of Online Information Services at Ask.com. Gary is also the co-founder of infoDJ an innovation research consultancy supporting corporate product and business model teams with just-in-time fact and insight finding.
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