May 21, 2022

Journal Article: “The Public Librarian Low-Morale Experience: A Qualitative Study”

The article linked to below was recently published by Partnership.


The Public Librarian Low-Morale Experience: A Qualitative Study


Kaetrena Davis Kendrick
Winthrop University


Partnership: The Canadian Journal of Library and Information Practice and Research
Vol 15 No 2 (2020): Early Release
DOI: 10.21083/partnership.v15i2.5932


Recent studies on low morale in academic libraries reveal impacts on workplace health and organizational culture and concerns about leadership training and development. Additionally, established research on library dysfunction and emotional labor in librarianship, along with emerging scholarship on incivility in librarian-patron interactions, highlight a growing area of practice concerns for information professionals.

This qualitative study centers public librarians’ experience of low morale. Data validate the development and practice- and health-related outcomes of low morale and illuminate the realities of public library work, organizational culture and behaviours, impact of leadership practices, and the perceptions of the value and role of librarians and the public library in North America.

Direct to Full Text Article
32 pages; PDF.

About Gary Price

Gary Price ( is a librarian, writer, consultant, and frequent conference speaker based in the Washington D.C. metro area. Before launching INFOdocket, Price and Shirl Kennedy were the founders and senior editors at ResourceShelf and DocuTicker for 10 years. From 2006-2009 he was Director of Online Information Services at, and is currently a contributing editor at Search Engine Land.