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October 20, 2020 by Gary Price

Journal Article: “Response to COVID-19 Pandemic: Where Do Public Libraries Stand?”

October 20, 2020 by Gary Price

The following article (full text, open access) was recently published by Public Library Quarterly.

Title

Response to COVID-19 Pandemic: Where Do Public Libraries Stand?

Authors

Bibi M. Alajmi
Dept. of Information Studies, Kuwait University

Dalal Albudaiwi
Dept. of Information Studies, Kuwait University

Source

Public Library Quarterly
Online: October 19, 2020
DOI: 10.1080/01616846.2020.1827618

Abstract

This paper aims to identify how public libraries used Twitter in the initial months after the outbreak of the COVID-19 pandemic. Content analysis was performed on a dataset of 9,450 tweets published by 38 public libraries in New York City between December 2019 and April 2020. The study showed that 85.5% of the tweets published by NYC public libraries were related to regular library communications, such as announcements of library service updates, book recommendations, suggested readings and activities, celebrations of specific occasions or individuals, and notices of upcoming events. Meanwhile, 14.5% of the tweets published from January/April 2020 were directly and explicitly related to COVID-19. NYC public libraries posted details of the remote library services available during the closure, as well as comforting and socially supportive messages, and provided information about the financial, health, and food-related support available to the community. The findings suggest that during the pandemic, NYC public libraries mostly continued to conduct business as usual and, in doing so, may have brought a valuable feeling of normalcy to the communities they serve during those problematic and strained days.

Direct to Full Text Article

Direct to PDF Version (18 pages; PDF)

Filed under: Data Files, Journal Articles, Libraries, News, Open Access, Public Libraries

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About Gary Price

Gary Price (gprice@gmail.com) is a librarian, writer, consultant, and frequent conference speaker based in the Washington D.C. metro area. He earned his MLIS degree from Wayne State University in Detroit. Price has won several awards including the SLA Innovations in Technology Award and Alumnus of the Year from the Wayne St. University Library and Information Science Program. From 2006-2009 he was Director of Online Information Services at Ask.com.

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