May 27, 2022

OCLC Research Report: “Social Interoperability in Research Support: Cross-Campus Partnerships and the University Research Enterprise”

From OCLC Research:


Social Interoperability in Research Support: Cross-Campus Partnerships and the University Research Enterprise


Rebecca Bryant
Annette Dortmund
Brian Lavoie


OCLC Research (2020)
DOI: 10.25333/wyrd-n586


To develop robust research support services across the entire research life cycle, individuals and units from across the university, including the library, must collaborate across internal silos. Effective social interoperability—the creation and maintenance of working relationships between individuals and organizational units—in higher education requires a thorough knowledge of campus partners.

The OCLC Research report Social Interoperability in Research Support explores the social and structural norms that shape cross-campus collaboration and offers a conceptual model of key university stakeholders in research support. Information about their goals, interests, expertise, and crucially, the importance of cross-campus relationships in their work was synthesized from interviews conducted with practitioners from  a wide range of campus stakeholders in research support. The report describes the network of campus units involved in both the provision and consumption of major categories of research support services, and concludes with recommendations for establishing and maintaining successful cross-campus relationships.

Direct to Full Text Report
52 pages; PDF.

About Gary Price

Gary Price ( is a librarian, writer, consultant, and frequent conference speaker based in the Washington D.C. metro area. Before launching INFOdocket, Price and Shirl Kennedy were the founders and senior editors at ResourceShelf and DocuTicker for 10 years. From 2006-2009 he was Director of Online Information Services at, and is currently a contributing editor at Search Engine Land.