May 17, 2022

EDUCAUSE Releases “Study of the Technology Needs of Students with Disabilities, 2020”

From an EDUCAUSE Summary Blog Post:

ECAR [EDUCAUSE Center For Analysis and Research] Study of the Technology Needs of Students with Disabilities, 2020 presents findings on the technology needs of students with disabilities. To better understand the academic technology needs of this student population, ECAR researchers examined nearly 2,000 open-ended responses collected in our 2019 student study from individuals who identified as having a physical and/or a learning disability that required accessible technologies or accommodations for their coursework. Students with disabilities told us, in their own words, how they would like instructors to use technology to improve their learning.

Students with disabilities are a vulnerable population in higher education. Nineteen percent of undergraduate students in the United States reported having a disability in 2015–2016, yet the real percentage is likely higher given that many choose not to disclose their disability to their institutions. Students with disabilities experience barriers to education that many other students do not, and they can have both visible and invisible needs. Their dropout rates are substantially higher and graduation rates are significantly lower than those of non-disabled students. And the emergency move to remote instruction in the wake of the COVID-19 pandemic has thrown the vulnerability of this population into stark relief.


This report highlights important findings on the technology experiences and needs of students with disabilities. Many experience barriers to their learning, and they see specific technologies as a means to lowering those barriers. Institutional and faculty adoption of Universal Design for Learning (UDL) principles can serve as a lever that expands academic access for students and accounts for learner variability and preference, regardless of one’s disability status.

Access to Course Materials

Students want their instructors to make all course materials and resources accessible online, but class notes and presentation slides were the most commonly requested, followed by assignments/tests and lectures. Respondents reported that having online access is important because it lets them review the content both before and after class, complete their work in suitable environments, and catch up on information they miss when taking notes or if they are out sick. Read more about access to course materials.

“Ensure digital copies of slides are always available before class, to allow for reading during class (eyesight disability). It’s stated as a requirement from [disability services], but for some instructors, it can be almost impossible to get such access.”

Role and Use of the LMS

The learning management system (LMS) is considered key to providing access for students with disabilities to online course content, and they would like faculty to use it more. Students want an LMS layout that is intuitively structured, organized, clearly labeled, and updated so that they can find the materials they need with ease. Read more about the role and use of the LMS .

“Properly utilize Canvas, or just use it at all. I’ve only had about 50% of my instructors use it, and the rest don’t want to learn how to use it.”

Multiple Methods

Greater use of videos or other media in the classroom and online can benefit students with disabilities by presenting course materials in multiple formats. Many students want course materials presented in alternative formats, such as video or pictures, rather than solely through lecture, reading, and PowerPoint. They reported that these modes assist in comprehension and could also make face-to-face classes more engaging and interesting. Read more about multiple methods for presenting course materials >

“Use visual aids alongside auditory lectures to support students of all learning abilities and preferences.”

Enabling the Use of Assistive Tools

Assistive/accessible technology such as captioning and text-to-speech software is important to their academic success, and students with disabilities would like instructors to account for this when developing their courses. By captioning videos, selecting digital materials that have an audio option, and/or formatting files so that they are compatible with text-to-speech applications, instructors can offer students more ways to process information. Students also recognize that incorporating more of these options increases access to all learners and fosters a more inclusive environment. Read more about accessibility and UDL.

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About Gary Price

Gary Price ( is a librarian, writer, consultant, and frequent conference speaker based in the Washington D.C. metro area. Before launching INFOdocket, Price and Shirl Kennedy were the founders and senior editors at ResourceShelf and DocuTicker for 10 years. From 2006-2009 he was Director of Online Information Services at, and is currently a contributing editor at Search Engine Land.