Research Tools: Consumer Financial Protection Bureau (CFPB) Adds Enhancements to Consumer Complaint Database Including Data Visualization Tool

From the CFPB:

The Consumer Financial Protection Bureau (CFPB) [has] announced the addition of a geospatial view to the Consumer Complaint Database. With this addition, consumers will now be able to view complaints by state with a U.S. map visualization.

Consumers have been able to view complaints by using date, company name, key words, and other filters. The Bureau also has added new options, including the ability to:

• Select from set of pre-defined time frames (e.g., 3 years) to help users understand more recent marketplace conditions
• Map complaints per 1,000 population or total complaints by state
• View aggregate information about products and issues consumers submit complaints about
• Apply word searches and filters to update the interactive map

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The interactive map features, as well as other enhancements, were announced by the Bureau in September 2019. Those enhancements included integration of financial information and resources into the complaint process to help address questions and better inform consumers before they submit a complaint, as well as modification of disclaimers to provide better context to the published data.

Read the Complete Announcement

Direct to CFPB Consumer Complaint Database

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