Research Tools: Consumer Financial Protection Bureau (CFPB) Adds Enhancements to Consumer Complaint Database Including Data Visualization Tool
From the CFPB:
The Consumer Financial Protection Bureau (CFPB) [has] announced the addition of a geospatial view to the Consumer Complaint Database. With this addition, consumers will now be able to view complaints by state with a U.S. map visualization.
Consumers have been able to view complaints by using date, company name, key words, and other filters. The Bureau also has added new options, including the ability to:
- Select from set of pre-defined time frames (e.g., 3 years) to help users understand more recent marketplace conditions
- Map complaints per 1,000 population or total complaints by state
- View aggregate information about products and issues consumers submit complaints about
- Apply word searches and filters to update the interactive map
The interactive map features, as well as other enhancements, were announced by the Bureau in September 2019. Those enhancements included integration of financial information and resources into the complaint process to help address questions and better inform consumers before they submit a complaint, as well as modification of disclaimers to provide better context to the published data.
Read the Complete Announcement
Direct to CFPB Consumer Complaint Database
Filed under: Data Files, News, Patrons and Users
About Gary Price
Gary Price (email@example.com) is a librarian, writer, consultant, and frequent conference speaker based in the Washington D.C. metro area. He earned his MLIS degree from Wayne State University in Detroit. Price has won several awards including the SLA Innovations in Technology Award and Alumnus of the Year from the Wayne St. University Library and Information Science Program. From 2006-2009 he was Director of Online Information Services at Ask.com. Gary is also the co-founder of infoDJ an innovation research consultancy supporting corporate product and business model teams with just-in-time fact and insight finding.