As the COVID-19 pandemic upends higher education in 2020, institutions are relying on digital alternatives to missions, activities, and operations. Challenges abound. EDUCAUSE is helping institutional leaders, IT professionals, and other staff address their pressing challenges by sharing existing data and gathering new data from the higher education community. This report is based on an EDUCAUSE QuickPoll. QuickPolls enable us to rapidly gather, analyze, and share input from our community about specific emerging topics.
Institutions reported that bandwidth and/or Wi-Fi access is presenting students with the most difficulty, followed by acquiring the devices necessary to support remote learning. Most institutions are responding with equipment loans and access to free or very-low-cost services. Institutions report somewhat more students are having difficulty accessing institutional services (with the exception of advising services) than they are transitioning to fully remote learning. Most institutions have developed safety nets for students who need food, housing, and/or financial help. The particular types of support options available to students vary by institutional type.
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