February 22, 2020

Research Article: “Understanding Researcher Needs and Raising the Profile of Library Research Support”

The following article was published today by Insights: the UKSG journal.

Title

Understanding Researcher Needs and Raising the Profile of Library Research Support

Authors

Colin Nickels
NC State University

Hilary Davis
NC State University

Source

Insights: the UKSG journal.
Insights 33 (1): 4.

Abstract

Researchers at North Carolina State University expect little to no difficulty in discerning how their Library can support their work. At the same time, librarians repeatedly find that researchers are unaware of what our Library has to offer. Within this context, we embarked on a two-year study to help inform the development of outreach strategies to enable new research engagement opportunities that will scale and, at the same time, help us transform our model of research support strategies and engagement. We interviewed both librarians and researchers to gain an understanding of researcher needs from both perspectives. The results of the interviews provided a solid grounding for building our awareness of researchers’ behaviors, expectations and workflows as well as presenting a unique picture of both unmet and unarticulated needs. In this article we summarize our results with a specific focus on findings from the researcher interviews. We share our recommendations for evolving library research support and enhancing outreach strategies to provide an easier starting point for different types of researchers to discover relevant research assets provided by libraries such as ours.

Direct to Full Text Article

See Also: “Raising the Profile” Project on Medium

Gary Price About Gary Price

Gary Price (gprice@mediasourceinc.com) is a librarian, writer, consultant, and frequent conference speaker based in the Washington D.C. metro area. Before launching INFOdocket, Price and Shirl Kennedy were the founders and senior editors at ResourceShelf and DocuTicker for 10 years. From 2006-2009 he was Director of Online Information Services at Ask.com, and is currently a contributing editor at Search Engine Land.

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