How AI in Libraries Provides Answers on Campus

From University Business:

Student relaxation is not the main function of the University of California, Irvine’s groundbreaking library chatbot.

But the managers of ANTswers—the artificial intelligence in the libraries that’s named after the school’s Peter the Anteater mascot—don’t mind that students sometimes ask “him” silly questions, says Danielle Kane, a research librarian who created the tool.

“People are having fun connecting with the anteater,” says Kane, who oversees emerging technologies and service innovation. “I like the fact that during finals, people use him as stress relief.”

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University of Oklahoma libraries has also created a registry of higher ed artificial intelligence projects, with nearly 20 universities now participating and projects related to any area of campus operations and management.

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In 2018, the University of Rhode Island opened the first AI lab in any university library so all students and faculty could begin to understand the basics of machine learning, coding and how computers process spoken language.

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Filed under: Academic Libraries, Libraries, Management and Leadership, News