November 23, 2020

Journal Article: “Going Dark: What Are the Consequences of Losing Off-Campus Access to Library Resources?”

The following peer-reviewed article was published online earlier today.

Title

Going Dark: What Are the Consequences of Losing Off-Campus Access to Library Resources?

Authors

Chris Hurst
Brandon University

H. Rainer Schira
Brandon University

Source

Partnership: The Canadian Journal of Library and Information Practice and Research
Vol 14 No 1 (2019)
DOI: 10.21083/partnership.v14i1.4767

Abstract

In October 2013, one of Brandon University’s servers was hacked, and the campus’s servers were isolated from the internet. This led to the loss of off-campus library services to students and faculty. To investigate the effects of this loss, the authors surveyed Brandon University students and conducted semi-structured interviews with Brandon University faculty. The authors found that 68% of the students surveyed reported that the loss of access to off-campus library services affected them in some measure. The survey provided insight on why some students were not affected by the loss of access. The survey also provided data on how the loss of access affected students. The semi-structured interviews provided perspectives on the difficulties of the situation. Although the authors do not want to ever face this problem again, the study provided important lessons in provision of library service in these situations.

Direct to Full Text Article
26 pages; PDF.

About Gary Price

Gary Price (gprice@mediasourceinc.com) is a librarian, writer, consultant, and frequent conference speaker based in the Washington D.C. metro area. Before launching INFOdocket, Price and Shirl Kennedy were the founders and senior editors at ResourceShelf and DocuTicker for 10 years. From 2006-2009 he was Director of Online Information Services at Ask.com, and is currently a contributing editor at Search Engine Land.

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