Library Resources/Portals: Georgia: 2018 GALILEO User Survey Report

From the Executive Summary of the User Survey Report:

The GALILEO user survey is conducted annually to ascertain user satisfaction and online research habits of the GALILEO community. Annual surveys have been conducted since 1996, one year after GALILEO went online. The survey has been available only in an online format since the start. The 2018 survey was conducted December 1 – 17, 2018.

The survey included:

• Ten statements, including four new questions from previous years, rated by the respondent on GALILEO performance and value

• A multiple-choice question on how users would improve GALILEO

• A question on how users connect with GALILEO via social media

• A question on how users access GALILEO, whether via desktop/laptop, tablet or mobile device

• Demographic questions about user and institution types, usage frequency, where the respondent learned about GALILEO, and where the respondent is at the time of completing the survey

• An open-ended question asking for additional feedback This year showed continued positive overall feedback for GALILEO and the services it provides.

The vast majority of respondents agreed or strongly agreed that they are satisfied with GALILEO, with the percentage of negative responses being in the single digits. Diving more deeply into the comments, there continues to be a desire for more GALILEO content, especially full-text materials and content tailored for specific audiences (e.g., K-12).

Many respondents indicated a desire for the GALILEO portal/website to be more updated, and for the log-in process to be smoother. Both these issues are planned to be addressed within the next year: The login process will be completely redesigned with the move to OpenAthens, and that project will be followed up with a new, more customizable GALILEO portal/website.

Direct to Full Text Report (13 pages; PDF)

Filed under: Libraries, News, Patrons and Users