May 17, 2022

New Report From JISC and UCISA: “Digital Leadership in Higher Education: Improving Student Experience and Optimising Service Deliver”

From a JISC Blog Post:

As technology adapts at an exponential rate and becomes more and more ingrained in people’s day to day lives, it will continue to be  a key asset that higher education  institutions (HEIs) must make the most of to help with these and other goals. 

HEIs also have a responsibility to prepare students for the changing job market as we enter the fourth industrial revolution, or Industry 4.0. In our sector, we call this Education 4.0. Enabling student contact with new and emerging technologies as part of learning will help equip them for the workplace and teach them how to adapt to the next wave of digital innovation.

Developed with UCISA, Jisc’s new report, digital leadership in HE: improving student experience and optimising service delivery: addresses these questions, using a survey of 50 UK university leaders and interviews/focus groups with 25 HEIs.

Our research finds that 68% of respondents identified online learning tools as the most important technology, with artificial intelligence (AI) and machine learning in second place (32%).

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About Gary Price

Gary Price ( is a librarian, writer, consultant, and frequent conference speaker based in the Washington D.C. metro area. Before launching INFOdocket, Price and Shirl Kennedy were the founders and senior editors at ResourceShelf and DocuTicker for 10 years. From 2006-2009 he was Director of Online Information Services at, and is currently a contributing editor at Search Engine Land.