Duke University Libraries Posts Findings From 2018 Biennial User Satisfaction Survey
This spring, Duke University Libraries conducted the 2018 biennial user satisfaction survey, a large survey of students and faculty at Duke. The goal of the survey is to gauge overall user satisfaction and to gather specific ideas for improvements to DUL materials, services, and spaces. In this post, we’ll share some of the trends within the student responses.
The Duke University Libraries value diversity of thought, perspective, experience, and background and are actively committed to a culture of inclusion and respect. Beyond gauging user satisfaction, this year we also asked students about their impressions of Duke and DUL as safe spaces. (In the survey, “safe space” was defined as “a place in which people can feel safe from discrimination, harassment, and any other emotional or physical harm.”) We were excited to find that overall students agree that DUL is a safe space (92% respond with “agree” or “strongly agree”), even more than they agree that Duke University as a whole is a safe space (78% response with “agree” or “strongly agree”). Similarly, when asked if the library is a welcoming place, almost 90% agreed. Despite these encouraging numbers, we are committed to continuing to improve in this area wherever we can.
About Gary Price
Gary Price (email@example.com) is a librarian, writer, consultant, and frequent conference speaker based in the Washington D.C. metro area. He earned his MLIS degree from Wayne State University in Detroit. Price has won several awards including the SLA Innovations in Technology Award and Alumnus of the Year from the Wayne St. University Library and Information Science Program. From 2006-2009 he was Director of Online Information Services at Ask.com.