Legal Research Tools: Yale Law School Consumer Arbitration Data Archive (Open Access Resource)
In order to preserve and study the effects of arbitration in the United States, Professor Judith Resnik together with a team of Research Assistants and Law Librarians created an open access archive of data from the American Arbitration Association.
Professor Resnik has studied this data for AT&T’s arbitration of consumer complaints and published the results in a recent law review article. “During the course of eight years, an average of fewer than sixty people a year sought relief for claims against AT&T by using the individual arbitration system mandated.” A2J/A2K: Access to Justice, Access to Knowledge, and Economic Inequalities in Open Courts and Arbitrations, 96 N.C.L.Rev. 605, 651 (2018)
Regarding the AAA data: each time the AAA adds the latest quarter of data, it takes down the oldest quarter. Our archive retains the data each quarter in exactly the format in which it was originally posted and makes the data available to researchers. We are archiving and posting this data because we have found it useful in trying to understand the effect of mandates for consumers to arbitrate. Our hope is that other researchers will also access and study this data.
We are archiving and posting this data because we have found it useful in trying to understand the effect of mandates for consumers to arbitrate. Our hope is that other researchers will also access and study this data.
Another site that has usable AAA data is Level Playing Field.
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About Gary Price
Gary Price (firstname.lastname@example.org) is a librarian, writer, consultant, and frequent conference speaker based in the Washington D.C. metro area. He earned his MLIS degree from Wayne State University in Detroit. Price has won several awards including the SLA Innovations in Technology Award and Alumnus of the Year from the Wayne St. University Library and Information Science Program. From 2006-2009 he was Director of Online Information Services at Ask.com.