May 26, 2022

Research Article/Preprint: “Selecting Link Resolver and Knowledge Base Software: Implications of Interoperability”

The following article (accepted manuscript/preprint) is scheduled to be published in the June 2017 issue of Electronic Resources Librarianship.


Selecting Link Resolver and Knowledge Base Software: Implications of Interoperability


Cyndy Chisare
James Madison University

Jody C. Fagan
James Madison UniversityFollow

David J. Gaines
James Madison University

Michael Trocchia
James Madison University


via James Madison University Scholarly Commons
Scheduled For Publication: Electronic Resources Librarianship (June 2017)


Link resolver software and their associated knowledge bases are essential technologies for modern academic libraries. However, because of the increasing number of possible integrations involving link resolver software and knowledge bases, a library’s vendor relationships, product choices, and consortial arrangements may have the most dramatic effects on the user experience and back-end maintenance workloads. A project team at a large comprehensive university recently investigated link resolver products in an attempt to increase efficiency of back-end workflows while maintaining or improving the patron experience. The methodology used for product comparison may be useful for other libraries.

Direct to Full Text Article (34 pages; PDF)

About Gary Price

Gary Price ( is a librarian, writer, consultant, and frequent conference speaker based in the Washington D.C. metro area. Before launching INFOdocket, Price and Shirl Kennedy were the founders and senior editors at ResourceShelf and DocuTicker for 10 years. From 2006-2009 he was Director of Online Information Services at, and is currently a contributing editor at Search Engine Land.