January 16, 2022

Full Text Article: “Assistance Animals in the Library: How One Academic Library Developed Best Practices”

Note: The full text article linked to below is made available (free) via the author’s institutional repository. The article is also available via the RUSA Quarterly web site (subscribers only).


Assistance Animals in the Library: How One Academic Library Developed Best Practices


Rebecca M. Marrall
Western Washington University


Western CEDAR (Western Washington University IR)
Published in RUSA Quarterly (Vol 56, No 1; 2016)

From the Introduction

Effectively addressing concerns about assistance animals in any library setting is often problematic due to a lack of awareness about assistance animals in general, which then leads to uncertainty on how to proceed in these situations. Library personnel, regardless of library type, are often unaware of legal definitions of assistance animals. When compelled to respond to a patron complaint about “a dog in the library,” many library professionals are uncertain about which questions they may legally ask a patron who is accompanied by an animal. This uncertainty then creates concern about how to act in these situations, and thus, many library personnel may seek to avoid it entirely. However, with knowledge, time, some organizational development, and the appropriate legal vetting, it is possible to establish a best-practices protocol for handling complaints or concerns about patrons with an assistance animal in a library. This article details one such case study at an academic library in the Pacific Northwest.

Direct to Full Text Article (7 pages; PDF)

About Gary Price

Gary Price (gprice@mediasourceinc.com) is a librarian, writer, consultant, and frequent conference speaker based in the Washington D.C. metro area. Before launching INFOdocket, Price and Shirl Kennedy were the founders and senior editors at ResourceShelf and DocuTicker for 10 years. From 2006-2009 he was Director of Online Information Services at Ask.com, and is currently a contributing editor at Search Engine Land.