July 31, 2021

Data: FCC Releases New Consumer Complaint Database and Data Visualization Tools

From the Federal Communications Commission:

The Federal Communications Commission today launched its new online Consumer Complaint Data Center to provide greater transparency into consumer complaints received by the Commission. This online platform will provide the public with more information about consumer complaints and tools to customize how they view the data.

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Informal complaints submitted to the FCC are added to the database, which is updated on a daily basis. The database includes the service the consumer is complaining about (phone, TV, Internet, radio, emergency, or accessibility), the method by which the consumer receives the service (such as wireless vs. VoIP phone), the issue the consumer is complaining about and the consumer’s general location information.

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Today’s launch expands the data that the Commission produces from a handful of charts and graphs to a comprehensive database of individual complaints filed at the Commission since 2015. The Consumer Complaint Data Center allows users to easily track, search, sort and download information. Consumers can build their own visualizations, charts and graphs. The data is also available via API (application programming interface), which allows developers to build applications, conduct analyses and perform research. The data can also be embedded on other websites. The data center includes visualizations of various communications issues profiled in the consumer complaints as well as geographic search features by city, state and zip code.

Direct to New FCC Consumer Complaint Data Center

About Gary Price

Gary Price (gprice@mediasourceinc.com) is a librarian, writer, consultant, and frequent conference speaker based in the Washington D.C. metro area. Before launching INFOdocket, Price and Shirl Kennedy were the founders and senior editors at ResourceShelf and DocuTicker for 10 years. From 2006-2009 he was Director of Online Information Services at Ask.com, and is currently a contributing editor at Search Engine Land.

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