May 22, 2022

New Research Article: “Asking For More Than an Answer: What Do Askers Expect in Online Q&A Services?”

Note from infoDOCKET Founder/Editor, Gary Price:

After asking SAGE if infoDOCKET could share the article listed below with our readers we would like to thank them for once again opening their paywall to us.

The article will be available for free (via infoDOCKET) for the next month. Just click to access (both HTML and PDF versions). Registration is not required.


Asking For More Than an Answer: What Do Askers Expect in Online Q&A Services?


Erik Choi

Chirag Shah
Rutgers University


Journal of Information Science


Q&A services allow one to express an information need in the form of a natural language question and seek information from users of those services. Despite a recent rise in the research related to various issues of online Q&A, there is still a lack of consideration for how the situational context behind asking a question affects quality judgements. By focusing on users’ expectations when asking a question, the work reported here builds on a framework of understanding how people assess information.

Mixed method analysis – employing sequentially the Internet-based survey, diary and interviews – was used in a study to investigate this issue. A total of 226 online Q&A users participated in the study, and it was found that looking for quick responses, looking for additional or alternative information, and looking for accurate or complete information were the primary expectations of the askers. Findings can help identify why and how users engage in information seeking within an online Q&A context, and may help develop more comprehensive personalised approaches to deriving information relevance and satisfaction that include user expectations.

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About Gary Price

Gary Price ( is a librarian, writer, consultant, and frequent conference speaker based in the Washington D.C. metro area. Before launching INFOdocket, Price and Shirl Kennedy were the founders and senior editors at ResourceShelf and DocuTicker for 10 years. From 2006-2009 he was Director of Online Information Services at, and is currently a contributing editor at Search Engine Land.