UK: Amazon.com Lockers in Public Libraries (Case Study)
The UK Government’s, “Libraries Shaping the Future: Report and Case Studies” material (first released on December 16, 2015), added a brief case study today with info/outcomes/lessons learned about how libraries in Chichester, Horsham and Crawley installed Amazon.com lockers in 2012.
Amazon Lockers allow customers to pick-up packages vs. having them left at home/office.
From the Outcomes Achieved Section of the Case Study:
The lockers:
provide a regular income for these libraries
are a popular service for customers
have no impact on staff time
are used by between 80 and 100 people in each location a week
bring people into the library
are used by non and existing library users; it is very difficult to assess if there is much crossover
Read the Complete Case Study
See Also: All Material: “Libraries Shaping the Future: Report and Case Studies”
Filed under: Libraries, News, Patrons and Users, Public Libraries
About Gary Price
Gary Price (gprice@gmail.com) is a librarian, writer, consultant, and frequent conference speaker based in the Washington D.C. metro area. He earned his MLIS degree from Wayne State University in Detroit. Price has won several awards including the SLA Innovations in Technology Award and Alumnus of the Year from the Wayne St. University Library and Information Science Program. From 2006-2009 he was Director of Online Information Services at Ask.com.
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