May 20, 2022

UK: Lockers in Public Libraries (Case Study)

The UK Government’s, “Libraries Shaping the Future: Report and Case Studies” material (first released on December 16, 2015), added a brief case study today with info/outcomes/lessons learned about how libraries in Chichester, Horsham and Crawley installed lockers in 2012.

Amazon Lockers allow customers to pick-up packages vs. having them left at home/office.

From the Outcomes Achieved Section of the Case Study:

The lockers:

provide a regular income for these libraries
are a popular service for customers
have no impact on staff time
are used by between 80 and 100 people in each location a week
bring people into the library
are used by non and existing library users; it is very difficult to assess if there is much crossover

Read the Complete Case Study

See Also: All Material: “Libraries Shaping the Future: Report and Case Studies”

About Gary Price

Gary Price ( is a librarian, writer, consultant, and frequent conference speaker based in the Washington D.C. metro area. Before launching INFOdocket, Price and Shirl Kennedy were the founders and senior editors at ResourceShelf and DocuTicker for 10 years. From 2006-2009 he was Director of Online Information Services at, and is currently a contributing editor at Search Engine Land.