November 25, 2020

Scotland: Public Library Staff ‘Increasingly Forced to Deal with Antisocial Behaviour’

From STV:

Research by public services trade union Unison Scotland found almost half (49%) of workers surveyed said they were worried about antisocial behaviour or violence at work.

The union linked the problem with the expansion of libraries into digital services and the changing nature of the service expected by users.

Its report, entitled Read It and Weep, said: “The issue of having to deal with anti-social behaviour is clearly both serious and growing for staff in public libraries.

[Clip]

“In our surveys, staff frequently point out that libraries are where people deal online with a variety of public agencies over issues such as benefits.

“There are many accounts of customers taking out their frustrations on library staff when interactions with the DWP (Department for Work and Pensions) or similar haven’t gone the way they would like.

Read the Complete Article

Direct to Full Text Report Discussed in Article:
“Read it and Weep: Scotland’s Library Staff Speak Out”
12 pages; PDF. Published by UNISON Scotland (Biggest Trade Union in Scotland).

See Also: Scotland: All Children in Scotland Could Automatically Become Library Members Under New Scheme (August 25, 2015)

See Also: A National Strategy For Public Libraries in Scotland Published Today (June 2, 2015)

About Gary Price

Gary Price (gprice@mediasourceinc.com) is a librarian, writer, consultant, and frequent conference speaker based in the Washington D.C. metro area. Before launching INFOdocket, Price and Shirl Kennedy were the founders and senior editors at ResourceShelf and DocuTicker for 10 years. From 2006-2009 he was Director of Online Information Services at Ask.com, and is currently a contributing editor at Search Engine Land.

Share