The second issue (Vol 1, No 2) of Weave: Journal of Library User Experience (an open access, peer-reviewed publication) includes the following articles:
Service Design: An Introduction to a Holistic Assessment Methodology of Library Services
Joe Marquez, Re Annie Downey, R
This paper explores service design as a relevant method for service assessment and creation in a library environment. Service design allows for a holistic and systemic look at the various systems that make a library function. This methodology is a co-creative process conducted with library staff and patrons. By working together, librarians and patrons can create more relevant services or refine current services to be more effective and efficient.
Even for users who are physically in the library, digital services are important and relevant, but often elusive. Bluetooth beacons provide an affordable and innovative way to improve the physical user experience in your library.
Direct to Table of Contents
Weave is published and hosted by Michigan Publishing.