Issue 2 of Weave: Journal of Library User Experience is Now Available Online
The second issue (Vol 1, No 2) of Weave: Journal of Library User Experience (an open access, peer-reviewed publication) includes the following articles:
Service Design: An Introduction to a Holistic Assessment Methodology of Library Services
Joe Marquez, Re Annie Downey, R
This paper explores service design as a relevant method for service assessment and creation in a library environment. Service design allows for a holistic and systemic look at the various systems that make a library function. This methodology is a co-creative process conducted with library staff and patrons. By working together, librarians and patrons can create more relevant services or refine current services to be more effective and efficient.
Even for users who are physically in the library, digital services are important and relevant, but often elusive. Bluetooth beacons provide an affordable and innovative way to improve the physical user experience in your library.
About Gary Price
Gary Price (firstname.lastname@example.org) is a librarian, writer, consultant, and frequent conference speaker based in the Washington D.C. metro area. He earned his MLIS degree from Wayne State University in Detroit. Price has won several awards including the SLA Innovations in Technology Award and Alumnus of the Year from the Wayne St. University Library and Information Science Program. From 2006-2009 he was Director of Online Information Services at Ask.com. Gary is also the co-founder of infoDJ an innovation research consultancy supporting corporate product and business model teams with just-in-time fact and insight finding.