The Use of Usability Testing at the National Library of Medicine

Joanna Widzer, Katie Chan, Ray Bryson, and Dan Wendling are four librarians on the web team at the National Library of Medicine (NLM) in Bethesda, MD.
In this nearly 700 word post on DigitalGov.gov the group shares some info about the past, present, and future of usability testing at NLM.

From the article:
In the past, NLM has only infrequently made use of usability testing. As a result, website redesigns have become large, unwieldy projects. Our goal for 2015 is to apply the principles of agile development to our website refresh process. Hallway testing will be a key agile development tool because it has a low barrier to entry.
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Because the National Library of Medicine faces budgetary and staffing constraints, we look forward to using hallway testing as a low cost yet efficient way to incorporate usability studies and agile development into our website redesign process.

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Filed under: Libraries, National Libraries, News